Privacy Policy

Oraya · Last updated: September 23, 2026

This Privacy Policy describes how Priyanka Parashar (“we”, “us”, “our”) collects, uses, and shares information when you use the Oraya mobile application, including kundali generation, compatibility reports, wallet purchases, and live chat with astrologers (the “App”).

By using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.

1. Information we collect

Account and profile information

  • Email address and password (if you register with email)
  • Information from Google Sign-In or Sign in with Apple (such as name and email, when provided by the provider)
  • Phone number when you sign in or register with phone OTP (WhatsApp and/or SMS) or with Truecaller (where available). Your phone number is linked to your Oraya account identity so you can sign in again and we can keep your profile, wallet, and history under one account.
  • Name, gender, date of birth, time of birth, and place of birth (including city coordinates used for astrological calculations)
  • Partner details you enter for compatibility reports (name, gender, birth date, time, and place)

Chat and user-generated content

  • Text messages you send to astrologers
  • Photos, images, and audio files you choose to send in chat (with your permission to access camera, photos, or audio files on your device)
  • Chat session metadata (timestamps, session status, billing duration)

Reports and app activity

  • Kundali and compatibility report inputs and generated report data
  • Wallet balance, purchase history, and transaction ledger entries
  • Region and currency preferences

Device and technical information

  • Firebase Cloud Messaging (FCM) push notification token
  • Basic device and app information needed to deliver notifications and operate the App (e.g. platform, app version)
  • Locally cached data on your device (e.g. astrologer profile images, wallet plan cache, session preferences)
  • Advertising identifiers — on iOS, the Identifier for Advertisers (IDFA) only if you allow tracking via Apple’s App Tracking Transparency prompt; on Android, the Google Advertising ID (GAID). These are used for ad measurement and attribution.
  • App analytics events (such as installs, registration, wallet activity, and purchases) via Firebase Analytics / Google Analytics and Meta (Facebook) App Events / Conversions API

Payment information

  • In-app purchases are processed by Google Play or Apple App Store. We receive purchase tokens, order IDs, and product identifiers to verify purchases and credit your wallet. We do not receive or store your full payment card details.
  • When Razorpay is enabled for India, wallet top-ups may be processed by Razorpay (UPI apps, UPI ID, cards, netbanking, and other methods Razorpay supports). To create and verify a payment we may share limited contact details with Razorpay (such as your name, email, and/or phone number associated with your account). We receive payment confirmation details (such as payment ID, order ID, amount, GST where applicable, and signature) to verify the payment and credit your wallet. We do not store your full card number, CVV, UPI PIN, or bank login credentials.

2. How we use information

  • Create and manage your account, including verifying phone numbers via one-time passwords (OTP)
  • Authenticate you when you sign in with phone OTP, Truecaller, email, Google, or Apple
  • Generate Vedic kundali and compatibility reports
  • Connect you with astrologers and deliver chat services
  • Process and verify in-app purchases and Razorpay payments (when enabled), including applicable taxes such as GST on Indian Razorpay top-ups, and maintain your wallet
  • Send push notifications about chat messages and service updates (with your permission)
  • Measure app installs and in-app conversions for advertising (including Meta/Facebook and Google), improve campaign performance, and prevent ad fraud
  • Improve reliability, security, and customer support
  • Comply with legal obligations

We do not use your phone number for advertising tracking (that is, we do not use it to track you across other companies’ apps or websites for ads, and we do not sell it to data brokers).

3. How we share information

We do not sell your personal information. We may share information with:

  • Service providers that help us operate the App, including Google Firebase (authentication, database, cloud storage, cloud functions, analytics, and push messaging); Google Play / Apple for payment verification; MSG91 (or similar OTP providers) to deliver WhatsApp and/or SMS one-time passwords to your phone number; Truecaller when you choose Truecaller sign-in (so they can verify your number and return limited profile data you consent to); Razorpay for India wallet payments when enabled; and our kundali computation services
  • Advertising and measurement partners — Meta Platforms (Facebook/Instagram) App Events and Conversions API, and Google Analytics / Google Ads (when linked), to attribute installs and purchases to ads and measure campaign performance. On iOS this may use your advertising identifier only if you authorize tracking
  • Astrologers you chat with, to the extent needed to provide the service (e.g. your name, birth details relevant to the consultation, and chat content)
  • Legal authorities when required by law or to protect rights, safety, and security

Third-party providers process data under their own terms and privacy policies (for example Meta, Razorpay, MSG91, Truecaller, Google, and Apple).

4. Data storage and security

Your data is stored on secure cloud infrastructure (primarily Google Firebase / Google Cloud). We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure.

5. Data retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Chat archives, reports, and payment records (including Razorpay confirmation details) may be retained according to our operational and legal requirements. OTP codes are stored only briefly for verification and then discarded.

6. Your choices and rights

  • You may update profile information in the App (My Profile)
  • You may disable push notifications in your device settings
  • On iOS, you can control App Tracking Transparency and Limit Ad Tracking in system Settings; on Android, you can reset or opt out of the advertising ID in Google settings
  • You may delete your account from the app (side drawer → Settings → Delete Account). See our Account & Data Deletion page for details. Deleting your account removes or anonymizes personal data linked to that account, including phone number where applicable
  • Depending on your location, you may have additional rights (access, correction, portability, objection). Contact us to exercise them.

7. Children

The App is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.

8. International transfers

Your information may be processed and stored in countries other than your own, including where our cloud providers operate data centers.

9. Third-party links

The App may contain links to third-party websites or social profiles. We are not responsible for their privacy practices.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. Continued use of the App after changes constitutes acceptance.

11. Contact us

Priyanka Parashar
Email: support@orayastarguide.com

← Back to home